Frequently Asked Questions

Everything you need to know about shopping at My Sasun

Where does My Sasun ship to?

We currently offer nationwide shipping across the United States, bringing authentic African groceries and spices right to your doorstep.

How do you ensure the freshness of perishable goods?

All perishable items are packed in insulated containers with cold packs to maintain optimal temperature during transit, ensuring they arrive fresh at your home.

What is your return policy for food items?

Due to the nature of food products, we cannot accept returns on opened items. However, if your order arrives damaged or incorrect, please contact us within 24 hours for a full refund or replacement.

How long will it take to receive my order?

Orders are typically processed within 1-2 business days. Depending on your location, shipping usually takes between 2 to 5 business days.

Are your products authentic?

Yes, we pride ourselves on sourcing high-quality, authentic African food products directly from trusted suppliers to ensure you get the real taste of home.

Can I track my order once it has been placed?

Absolutely! Once your order is shipped, you will receive a confirmation email containing a tracking number so you can monitor its progress.