Returns & Exchanges

At My Sasun, we strive to provide the freshest African groceries and authentic food products; however, due to the perishable nature of our goods, returns are handled with strict adherence to food safety standards. If you receive a damaged or incorrect item, please notify us within 24 hours of delivery to initiate a resolution.

1

Inspect Your Order

Upon delivery, immediately check all items for freshness, packaging integrity, and accuracy against your packing slip.

2

Document Issues

Take clear photographs of any damaged goods or incorrect items, ensuring the labels and the nature of the issue are visible.

3

Contact Support

Email our customer service team at support@mysasun.com with your order number and the attached photos within 24 hours of receipt.

4

Receive Resolution

Once your claim is validated, we will process a replacement, store credit, or refund to your original payment method for the affected items.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing